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Find answers to common questions about our products and services here. Learn about shipping, returns, payment methods, and more. If you can't find the information you need, feel free to contact our customer support team for further assistance.

FAQ: Services

Before selecting a lash artist or trainer, we recommend you do your research about lash extensions beforehand. Here are some frequently asked questions that we love to address.

What are eyelash extensions?

Eyelash extensions are made to look identical to human lashes. Using a state–of–the–art application technique, one lash at a time is applied onto the existing lash. The eyelash extension simply transforms your natural lashes into lush, beautiful, longer lashes. Eyelash extensions are for professional application only, the entire lash procedure is very comfortable and relaxing. They are weightless and you feel nothing on your lashes. They are water-proof; you can shower, exercise and even sleep with them on.  With proper care and depending on your lash cycle, these lash extensions can last up to 1 month.

What is the difference between eyelash extension and traditional false lashes? 

The major differences are the following: Adhesive formula, lash type, application technique, lash appearance and lasting duration. Traditional false lashes are usually made with a trip or with multiple lashes knotted together and are applied directly on the eyelid using adhesive formulas that dry hard on the eyelid and lashes. They often cause discomfort to the eyes and may cause your natural lashes to fall out prematurely. Traditional false lashes usually last only a few days to a week, often looking unnatural and feeling heavy on your eyes

Eyelash extensions are made to look identical to human lashes and are crimp resistant, the adhesive is formulated or a permanent bond and dries soft on lashes. The polypeptide bond allows lashes to remain flexible and bouncy. Each extension is applied directly to the individual lash, one lash at a time vie a state-of the art-technique. They are weightless, very comfortable on the eyes, and will not prematurely cause the natural lashes to fall off. Eyelash extensions look so natural and have the incredible bonding power that can last up to 2 months or longer depending on care and maintenance.

How long do they last?

With proper care and maintenance, they will last on average up to 4-8 weeks or even longer (if applied correctly) depending on how well the clients take care of them and also depending on their own lashes' natural growth cycle.  Some experience a much better retention rate while others fare very poorly. Factors include the strength and texture (natural length and volume of the natural lashes) of natural lashes, lifestyle, natural lash cycle and the way they care for the eyelash extensions.

To keep the lash extensions full and looking great, a touch-up/refill is recommended every 2-4 weeks (3 weeks on average) to replace any extensions that may have fallen off.

What are eyelash extensions made of?

Eyelash extensions are crafted from synthetic polyester. Synthetic lashes respond better to wear and tear than other materials. They are made to replicate natural human lash, virtually weightless. In addition, synthetic lashes have the least possible chance of allergic reactions to human skin. Testing has shown that there are higher percentages of people who will have adverse reactions to contact with lash extensions created from animal hairs, such as mink.

How do they feel?

With proper application, Eyelash Extensions look and feel completely real. There should be no discomfort or pain during and after the application process. Eyelash Extensions are designed to be indistinguishable in size and weight from human lashes. They are flexible yet crimp-resistant, and they move with your natural lashes. Lash extensions are a replica of an eyelash, it weighs about as much as a natural lash: practically nothing.

Do eyelash extensions damage natural lashes?

Excellent question and one that everyone should be asking!  Eyelash extensions do not cause damage to or loss of the natural lashes, if applied safely and correctly. It is highly recommended that the clients research and have their eyelash extensions applied by a certified professional eyelash extension technician and are trained in proper safety of the technique.  The outcome and quality of the lash extensions will rely heavily upon whom they choose to do their application. Situations where damage can be occur to the natural lashes are typically caused by one of the following:


· Unqualified professionals applying eyelash extensions. Only under the supervision of a well-qualified trainer.  Can a student learn how to properly position their hands, pick up a lash extension, isolate a single natural lash and apply the lash extension  safely and beautifully. Trained lash artists often see the work of unqualified professionals first hand and must repair the damage that has been done to the client.

· Cheap Work.  Everyone wants a discount, and yes, you can find lashes at inexpensive prices. At cheap prices, technicians need to speed through the application process to maximize their time. This leads to short cuts and poor quality of work.

·Flares, clusters, strip lashes applied as shortcuts.  Flares, clusters and strips consist of a minimum of 3-8 blunt-end bundled lashes, often with a knot at the end.  These types of lash enhancements are designed to be applied using a temporary lash adhesive for short term wear.  These bundled lashes are far too heavy for a simple natural lash to support.  If applied to one natural lash, they can break the natural lash and inhibit future re-growth.   Alternatively, if they are applied to multiple natural lashes to properly support their heavy weight, multiple natural lashes will be adhered together.  Since natural lashes grow at different rates the flares will cause faster growing natural lashes to prematurely pull out slower growing lashes from the root because they are bonded together.  This can result in lash damage and baldness.

·Careless adhesion. This lead to 3-4 natural lashes being clumped together. Again, this comes down to improper training and quality of materials. Lashes applied properly should be attached one-by-one. One small single strand extension is applied to one natural lash.  If several natural lashes are adhered together because the technician has not been trained to isolate a single natural lash, or is being too careless or too quick to do so, it can cause pain, and in the end, damage to natural lashes.

·Inappropriate sized lashes. Prior to applying lash extensions, always take into consideration your client’s natural lash health.  Lashes that are too heavy in diameter and/or length can cause the natural lash to shed prematurely, causing a condition known as traction alopecia (pulling force being applied to the hair).

Is there anyone who cannot or should not have eyelash extensions applied?

Because Eyelash Extensions are applied to existing natural lashes individuals must have some natural lashes for the procedure.  Eyelash Extensions should not and in many cases cannot be applied to clients who have alopecia, are undergoing chemotherapy (individuals cannot get eyelash extensions if they had chemotherapy in the last 6 months), have pre-existing eyelid or eye conditions such as blepharitis and ocular rosacea, or those who suffer from Trichotillomania (an impulse disorder characterized by the urge to pull eyelashes and other hair out).  It also may not be suitable for people who are very rough with themselves, do not want to follow aftercare instructions, and cannot control rubbing their eyes.


Other reasons why you cannot get eyelash extensions:


· You have adhesive allergies.

· You had Lasik and have to wait at least 4 weeks as well as seek their doctor’s approval before getting extensions.

· You had an eyelift surgery and must wait 4 to 6 months after the operation and also gain their doctor’s approval.

· If you are on Thyroid Medication you may find keeping the lashes beyond 2 weeks a challenge.

· If you have a medical condition related to your eyes, sight or eye area should consult your doctor first.

Can I wear mascara with my eyelash extensions?

Eyelash extensions naturally darken the lashes and mascara will not be necessary. If desired, a water-based mascara may be used on the tip of the lashes for enhancement. Never use waterproof mascara. Rubbing directly on the extensions or using mascara remover will weaken the bonding. Water-based mascara should come off with just warm water while washing your face or showering.

Can eyelash extensions be removed?

Yes, at any time for any reason. As the natural lashes cycle out and shed, eyelash extensions will shed with them. However, if necessary, eyelash extensions can be easily removed by a professional technician using a specially formulated adhesive remover.   The removal process normally takes approximately 15 to 30 minutes for a full set.  Never try to remove lash extensions on your own. Damage can be caused by pulling the extensions off with the natural lash, and removing the natural lash before it is ready to shed.

Is it safe if I have very sensitive eyes or allergy reactions?

Even with the most safe and high-quality brands in the industry, some people who have very sensitive eyes or allergy problems would react to the eyelash extensions glue.  There is a very small chance of an allergic reaction (less than 1%).  The common symptom is puffiness, swelling and itchy over the eyelid within 24-48 hours, and in this case, they should contact the facility where the eyelash extension was applied for removal.  Once removed, the swelling will dissipate within a few days, and the eyes will be back to normal.  However, the allergy case is very rare and the majority of people have no problem, but this should openly be informed to all clients.


Although many adhesives are developed to be safe for use on the skin, eyelash extensions are never applied to the skin, therefore, allergic reactions due to contact with our adhesives are rare. Individuals with allergies to other cosmetics or fragrances may experience some sensitivity to ingredients in some of the other materials used to apply eyelash extensions such as lint-free undereye gel patch. If necessary, a medical tape can be applied under the eyes during the procedure instead.

FAQ: Products


What happens if my product is missing/faulty/damaged?

How do I purchase a product from your website?

Returns are accepted within 14 days of receiving the product as long as the product is unopened and in original packaging due to sanitary reasons. This excludes bulk orders.

If your product is missing or damaged, please contact us immediately so we can help you as your shopping experience is our main priority.

Simply select your item, add the item to the cart, click the cart item in the right-hand corner, press checkout when you are ready for purchase, and fill in the payment information. We accept payments through Paypal, and credit card payments through Paypal such as American Express, Visa and Mastercard.

Shipping Options

We are proud to offer our customers flat-rate shipping for all Canada orders. Most orders are shipped via FedEx. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping rate before checkout.

Free Shipping for Canada is only valid at on order purchases of $180+. No promo code is necessary. Offer valid only on in-stock items, no rain checks. Offer not valid on previous purchases. Not valid for cash or credit. Offer subject to change at any time and without notice. Free shipping only applies to standard express shipping through the premium courier FedEx. 

NIXLASH has the right to cancel any orders due to unauthorized use of our website or violation of our Terms of Use.

Transit Time

Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.

NIXLASH reserves 48 hours for processing from the time an order is placed before it is transferred to our carrier and leaves our warehouse for shipment.

Below is an example of typical processing for an order. Please note that this is just an example and not a guaranteed timeline:

Day 1: Order is placed.

Orders placed before 11:00 am EST on business days have a chance to be picked up by the carrier the same day. Please always take into consideration that on high-traffic days packages may not be processed until the next day. If the order is placed after 11:00 pm EST, or on a weekend or holiday, the package will be picked up by the carrier on the following business day.


Next Business Day: The Package has its first transit scan and has started en route to its destination (“pick up scan” is not part of transit time).

Please note packages will only move during business days (weekends and holidays are excluded towards transit time).

* We provide the above example to help you plan accordingly when ordering supplies for your upcoming client appointments. Please plan your orders to allow extra time for possible unexpected delays. 

Ground Shipping

Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.

Once your order has been processed, transit time is anywhere between 1 and 4 business days, depending on your shipping address. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.

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